Job Profile :

Manager – Operations & Client Servicing (Retail Branding)

Department: Retail

Vertical: Elevate (Retail Vertical)

Location: Mumbai

Experience: 5–8 years

CTC: Industry Standards

About Interspace

Interspace is a fast-growing 360° marketing communications agency working across media, retail branding, experiential marketing, activations, digital, creative and technology-driven solutions. We help brands create impactful consumer experiences through strategic thinking, operational excellence and flawless execution across multiple touchpoints.

About the Role

We are looking for a dynamic and execution-focused Manager –Operations & Client Servicing (Retail Branding) to lead client relationships and manage end-to-end delivery of retail branding projects. The role requires strong project management, commercial discipline, vendor management and operational leadership to ensure seamless execution across multiple locations while maintaining the highest standards of quality and client satisfaction.

Key Responsibilities

Retail Project Execution & Operations

·       Manage end-to-end execution of retail branding projects across multiple locations.

·       Coordinate site surveys, store audits, fabrication, branding installations and maintenance activities.

·       Ensure projects are delivered within agreed timelines, budgets and quality standards.

·       Monitor project progress, identify execution risks and implement corrective actions proactively.

·       Ensure adherence to client brand guidelines and visual merchandising standards across all retail touchpoints.

Commercial & Compliance Management

·       Ensure all client estimates, work orders and purchase orders are received prior to project commencement.

·       Coordinate with internal commercial, procurement and finance teams for smooth project execution.

·       Conduct regular reconciliations with clients and vendors to ensure timely collections, billing and payments.

·       Monitor project profitability and minimize commercial leakages through effective planning and execution.

Vendor & Production Management

·       Develop and maintain strong relationships with fabrication, printing, signage and installation vendors.

·       Negotiate competitive commercial terms while maintaining quality standards.

·       Ensure timely vendor onboarding, registration and purchase order issuance.

·       Monitor production quality and installation standards to ensure flawless project delivery.

Client Management & Servicing

·       Build and maintain strong relationships with existing clients, ensuring high levels of satisfaction and recurring business opportunities.

·       Act as the primary point of contact for clients and provide timely updates on project progress, timelines and deliverables.

·       Understand client objectives and translate them into actionable execution plans.

·       Track industry trends and client requirements to proactively identify opportunities for value-added services.

Key Competencies

·       Retail Branding & Signage Execution

·       Multi-location Project Management

·       Client Relationship Management

·       Commercial Acumen & Financial Discipline

·       Vendor Negotiation & Stakeholder Management

·       Operational Planning & Coordination

·       Quality Assurance & Compliance

·       Strong Communication & Presentation Skills

·       Problem Solving and Attention to Detail

·       Leadership and Team Development

Qualifications

·       Graduate in any discipline

·       Minimum 5–8 years of relevant experience in Retail Branding, Signage, Visual Merchandising, Activations, Advertising Operations or a related industry.

·       Proven experience in managing large-scale retail rollout projects, vendor networks and client relationships.

·       Strong understanding of fabrication, production, installation and commercial management processes.

Why Join Interspace?

·       Be part of a fast-growing and entrepreneurial organization with a strong presence in retail branding, media and experiential marketing.

·       Work with leading brands across diverse industries and project formats.

·       Opportunity to lead high-impact retail branding projects across multiple markets.

·       Strong focus on learning, development and career progression.

·       Collaborative culture that values accountability, innovation and execution excellence.

·       Exposure to end-to-end business operations and cross-functional teams.